Wholesale Terms and Conditions


Bees Wax Works’ Wholesale Terms

 

Commitment to Quality

 

We are committed to partnering with the best stockists in Canada and the United States.  Should you be interested in stocking Bees Wax Works (BWW) products, here are some things to note:

 

  • We are a small batch, hand-made candle company on Vancouver Island, British Columbia,
  • We pride ourselves in our craft and our respectful creative processes,
  • We sell our candles directly through our online store, farmer’s markets and artisan fairs,
  • We wholesale our products to retail partners and distributors as well.

 

Shipping Wholesale Orders

 

All orders ship from our candle shop on Vancouver Island, BC, in three to seven (3-7) business days.

 

All wholesale purchases will be shipped via Canada Post Corporation (CPC) unless otherwise discussed, and are shipped from Ladysmith, British Columbia.

 

Shipments will utilize the “Expedited Parcel” service of CPC within Canada, unless otherwise discussed.  Shipments to the USA or International countries will be sent “Air-Tracked Package”.

 

Should you wish courier insurance on your purchase please let Bees Wax Works know at time of purchase.

 

Orders will not be shipped if previous invoice(s) are unpaid.

 

Shipping costs are solely carried by the stockist and are non-refundable.

 

Should you have any questions or concerns with regard to the foregoing, please do not hesitate to contact Bees Wax Works via email at candles@beeswaxworks.ca or call toll free at 1-844-526-0211. 

 

Order and Payment Terms

 

Payment is due at time of order for all new wholesale partners.  Subsequent order payments are due at receipt of goods; any other payment options will be mutually agreed by the Bees Wax Works and the stockist.

 

First minimum order is $425.00 CAD, unless otherwise agreed at time of order placement.  Subsequent minimum orders are $275.00 CAD, unless otherwise agreed to at the time of order placement.  All orders will be received by Bees Wax Works via our online wholesale platform only.  This is accessible by a green button link on the top right-hand corner of our homepage.  Please check out using the “Wholesale Check Out” option.

 

Bees Wax Works accepts, EMT, Master Card, Visa, Paypal and cheques as payment for goods.  All NSF cheques will carry a $50.00 CAD administration fee payable to Bees Wax Works by the wholesale partner. 

 

New orders will not be shipped until all previous invoices have been paid in full. 

 

Prices are subject to change at any time without notice.

 

 

Money Back Guarantee – Always

 

Bees Wax Works wants to ensure you are satisfied with your purchase of pure beeswax candles, always.

 

Please contact us at candles@beeswaxworks.ca or call toll free at 1- 844-526-0211, with regard to your concerns.

 

Please note the following, thank you.

 

To complete your return/exchange, we require a receipt or proof of purchase.

 

Return (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).

 

Once this is completed your refund will be processed, and a credit will be applied to your account, credit card or other original method of payment, within a certain amount of days.

 

Refund amount will be less a 10% restocking fee.

 

Exchange (if applicable)

 

If you need to exchange an item for the same item, please send us an email at candles@beeswaxworks.ca or call toll free at 1-844-526-0211. Kindly ship your item to:  Bees Wax Works, 300 Gill Road, Ladysmith, British Columbia, V9G 1X9.

 

Shipping Returns

 

To return your product, please ship product to: Bees Wax Works, 300 Gill Road, Ladysmith, British Columbia, V9G 1X9.

 

The stockist will be responsible for paying its’ own shipping costs for returning items.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.